Refund policy

Damaged Products

Please check your items thoroughly prior to signing for them. If the items are not in perfect condition please do not accept them and contact us immediately. Once items have been signed for we will not accept any claims for the product being damaged in any way and will not be held responsible for any loss or damage whatsoever.   

The Product

We supply high quality furniture grade wood. This may vary for grain, colour, knots and other markings. We do our best to select and match as appropriate but we cannot accept returns based on natural variations. We purchase and supply wood that has been dried to correct moisture content but sometimes warpage and shrinkage can occur, especially when the product is shipped to drier or more humid climates from where it was made. We cannot accept returns that stem from climactic differences. Should movement occur in the wood, addressing issues of temperature and moisture usually resolves the issue. Some products will require assembly upon delivery. You are responsible for the assembly of any products. We cannot be held liable for the incorrect assembly of any products by you or any third party and will not be held responsible for any damages caused to you or to the product due to incorrect assembly.

Returns

We offer a 6 month guarantee on all our products. We determine whether an exchange will be processed. You must contact us within 6 months of the order being complete and state the defects in the product. We may request photos of the defected product to assess whether an exchange will be processed. We will endeavour to solve and fix the problem, defect or default first before and exchange is made. Products exchanged for the same item due to reasons other than manufacturer defect may be subject to a redelivery fee. This guarantee does not apply to products that have been stored or assembled incorrectly, used inappropriately, abused, misused, altered, or cleaned using incorrect cleaning methods or cleaning products. This guarantee does not extend to normal wear and tear. Please note all sales are non-refundable.

Safety

We will only be liable for damages that may be suffered by the customer because of gross negligence or a wilful or intentional act or omission on the part of us. Please read, understand and comply with all the safety warnings available on our website or upon request.

Thank you for reading through and understanding our terms and conditions. We trust that you agree with all the information therein. If you have any queries please don’t hesitate to contact us